Privacy Policy

1. Who We Are

Zodo, LLC (“Zodo,” “we,” “us,” or “our”) operates Zodo, a service designed to help adults discover and manage personal connections.

For privacy questions or requests, visit Contact Zodo, where you can find our business contact details, mailing address, and frequently asked questions.

2. Where This Policy Applies

This Privacy Policy applies to information processed through:

• The Zodo website.
• The Zodo mobile application.
• Your Zodo account and profile.
• Zodo matching and connection features.
• Zodo Chat.
• The Zodo account portal.
• Communications you send directly to Zodo.

This policy covers how Zodo collects, uses, and discloses information, including information we provide to service providers. When you provide information directly to an independent payment provider, app marketplace such as Apple’s App Store, device platform, or external website, that service’s privacy notice also applies to its handling of your information.

3. Information You Provide

Depending on the features you use, you may provide:

• Account and contact information, such as your name, email address, phone number, and login credentials.
• Birth and matching information, such as your date of birth, self-described sex or gender, pronouns, physical characteristics, and partner preferences. Your partner preferences or profile content may reveal your sexual orientation.
• Content and communications, such as photographs, your self-written biography, messages, and information submitted to support or when reporting a concern.
• Location information, such as a location you provide or device location you authorize Zodo to access.
• Purchase information, such as subscription selections and transaction details.

Zodo also calculates information from the details you provide, including age, zodiac information, and matching results. When we request information, the relevant form or feature indicates whether it is required or optional.

4. Information Collected When You Use Zodo

Account and Service Activity

Zodo creates and maintains information about how your account uses the service, including:

• Potential connections shown to you.
• Match and pass activity.
• Connection status.
• Chat status and activity.
• Unmatch, Quiet, Block, and Report activity.
• Subscription level and account limits.
• Profile-completion and account-status information.
• Dates and times associated with account activity.

Device and Technical Information

When you access Zodo, our website, server, chat system, or supporting infrastructure may automatically receive limited technical information, including:

• Your Internet Protocol address.
• Browser type and version.
• Device type.
• Operating system.
• Pages or functions requested.
• Date and time of access.
• Security, diagnostic, and error information.

IP address and related technical information may also be processed through Zodo Chat as part of operating, securing, or maintaining the communication service.

Optional Geolocation

Zodo may request permission to access location information when a location-based function requires it.

• Location access is optional.
• You must affirmatively grant permission through your browser, device, or application settings.
• You may deny or withdraw permission through those settings.
• Disabling location access may affect functions that depend on location information.

Zodo does not collect precise device location unless you choose to grant the applicable permission.

5. Cookies and Similar Technologies

Zodo uses cookies, local storage, and similar technologies, where applicable, to support sign-in, authentication, service settings, security, and functionality across our website and applications.

You can manage applicable settings through your browser or device. Disabling necessary technologies may affect sign-in or other service features.

6. How Zodo Uses Information

Zodo uses personal information to:

• Operate your account, including sign-in, account settings, and membership access.
• Provide matching and connection features, including calculating zodiac information, applying preferences, and presenting potential connections.
• Support communications, including Zodo Chat and account, service, and support messages.
• Manage purchases and subscriptions, including payments, renewals, refunds, and access to membership features.
• Maintain safety and security, including reviewing reports, managing connection controls, and investigating suspected misuse or fraud.
• Maintain and improve Zodo, including troubleshooting, testing, and improving service functionality.
• Meet legal obligations and resolve disputes, including preserving information when required and establishing, exercising, or defending legal claims.

If Zodo introduces a materially different use of personal information, we will update this policy and provide any notice or obtain any consent required by applicable law.

7. Information Visible Through Zodo

To provide matching and connection features, Zodo displays selected profile and matching information to other users. This may include your displayed name, photographs, biography, age, zodiac information, and other details made visible through the relevant feature.

Users with whom you communicate can see the messages you send them. Your account email address, phone number, mailing address, login credentials, and complete date of birth are not displayed as part of your ordinary Zodo profile.

8. Access to Personal Information and Service Providers

Authorized Zodo personnel may access personal information when reasonably necessary to operate the service, provide support, review reports, protect users, or meet legal obligations.

Zodo also uses service providers to help operate and maintain our services. These may include providers of website and data hosting, storage and backups, communications delivery, payment processing, customer support, security services, automated image screening, and content moderation.

We send uploaded photographs to automated service providers to screen them for prohibited content and detect whether a human face is present. These checks help enforce our photo rules and determine whether a profile meets our photo requirements.

These providers may process personal information as needed to perform services for Zodo. We require providers acting on our behalf to protect that information and use it only for the authorized services, subject to applicable legal requirements.

Zodo and its service providers may process personal information in the United States and other countries, including countries outside your country of residence. Where required by applicable law, appropriate safeguards apply to these transfers.

The providers we use may change as our services evolve. Other disclosures for legal and safety purposes are described below.

9. Payments and Purchases

Zodo uses third-party payment providers to process payments for subscriptions and other purchases. Available payment methods and providers may vary and may change over time.

Information needed to process your payment is handled by the applicable provider under its privacy notice. Zodo receives transaction and subscription information needed to manage purchases, renewals, refunds, and account access.

When payment-card details are submitted directly to a payment provider, Zodo does not receive or store your complete card number.

When you make a purchase through Apple’s App Store or Google Play, the applicable platform processes your payment under its own terms and privacy policy. Zodo may receive purchase, subscription, and transaction-status information needed to provide and manage your access.

10. Legal and Safety Disclosures

Zodo may preserve, use, or disclose information when we reasonably believe it is necessary to:

• Comply with applicable law.
• Respond to a court order, subpoena, or valid government request.
• Investigate suspected fraud, threats, exploitation, or unlawful activity.
• Protect the rights, safety, and security of Zodo, its users, or others.
• Enforce Zodo’s Terms of Service or other policies.
• Establish, exercise, or defend a legal claim.

Zodo does not routinely provide user information to law enforcement or other government agencies without a valid legal or safety basis.

11. Matching and Automated Processing

Zodo uses profile information, zodiac information, stated preferences, and the stated preferences of other users to identify and organize potential connections.

This processing may automatically determine:

• Which potential connections are available to you.
• The order in which potential connections are presented.
• Whether stated preferences are compatible.
• Whether a connection should be excluded because of a prior account action.
• Which account limits apply under your subscription.

A matching result does not guarantee identity, behavior, intentions, compatibility, or any particular outcome.

12. Data Retention

Zodo retains information only for as long as reasonably necessary to operate the service, maintain account and transaction records, protect users, resolve requests, and satisfy legal or operational requirements.

Active Accounts

Account, profile, preference, connection, and subscription information may be retained while your account remains active.

Inactive or Fallow Accounts

Zodo may periodically identify accounts that have remained inactive or fallow for an extended period. Personal information associated with those accounts may be deleted or deidentified through regular account-maintenance processes, subject to any information Zodo must retain for legitimate operational, transaction, safety, or legal purposes.

Chat Records

Chat messages and related communication records may be retained for service operation, account administration, continuity, dispute resolution, report review, fraud prevention, safety, or legal purposes.

Chat records may remain for a period after an account is closed or personal account information is deleted. Where reasonably possible, information that directly identifies a deleted user may be removed, separated, or deidentified while necessary communication records are retained.

Account-Deletion Requests

After a verified deletion request, Zodo will delete or deidentify personal account information that is no longer reasonably required.

Limited information may remain where necessary to:

• Complete or document a transaction.
• Maintain financial or tax records.
• Protect against fraud or unauthorized activity.
• Preserve Block or Report restrictions.
• Investigate or document an account concern.
• Resolve a dispute.
• Comply with a legal obligation.
• Maintain temporary system backups.

Backup copies may remain until overwritten or deleted through Zodo’s ordinary backup-maintenance process.

13. Account and Personal Information Deletion

You may request deletion of your Zodo account and personal information through:

• Account portal: Log in, choose account, choose “Delete My Zodo Account”

Deleting the Zodo application from your device does not delete your Zodo account.

After a deletion request is received, Zodo may take reasonable steps to verify that the request was submitted by the account holder.

Once verified:

• Your account access will end.
• Your profile will no longer be available through the ordinary Zodo service.
• Personal information that is no longer required will be deleted or deidentified.
• Limited records may remain for the reasons described in the Data Retention section or per Zodo’s Data Retention policies.

A deletion request does not remove information another user has independently saved outside Zodo.

14. Your Privacy Rights

Depending on where you live, you may have the right to:

• Confirm whether Zodo processes personal information about you.
• Access certain personal information.
• Obtain a copy of eligible personal information.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Withdraw consent where processing depends on consent.
• Object to or restrict certain processing.
• Request portability of eligible information.
• Submit a complaint to an appropriate privacy authority.

Zodo will not unlawfully discriminate against you because you exercise an applicable privacy right.

Submitting a Request

To submit a privacy request, visit Contact Zodo for our contact details and mailing address.

Zodo may request information reasonably necessary to verify your identity and protect your account before completing a request.

15. Data Security

Zodo uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to information maintained by Zodo is limited according to operational need.

No online transmission, service, or storage system can be guaranteed to be completely secure. You are responsible for protecting your password and should notify Zodo if you believe your account has been accessed without authorization.

16. Adults Only

Zodo is strictly limited to adults who are at least 18 years old.

People under 18 may not create, access, or use a Zodo account.

Zodo does not knowingly permit minors to use the service. If we learn that a person under 18 has created an account or submitted personal information, Zodo may close the account and delete the information, subject to any limited retention reasonably necessary to document the issue, protect users, or comply with law.

If you suspect that an account belongs to someone under 18, use Zodo’s Report function, just as you would for other concerning accounts or behavior. For guidance, visit Managing Zodo Connections.

17. Third-Party Services and Links

Zodo may contain links to or provide access to independently operated services, including payment providers, app marketplaces such as Apple’s App Store, device platforms, and external websites. Their privacy notices explain their own collection and use of information.

Information Zodo discloses to these services is described in this policy, including Sections 8 and 9. We encourage you to review the privacy notice of any independent service you use.

18. Changes to This Privacy Policy

Zodo may update this Privacy Policy to reflect changes in the service, our practices, legal requirements, or other circumstances.

When the policy changes, Zodo will update the last-updated date shown on this page. If a change materially affects how personal information is used, Zodo will provide any additional notice or obtain any consent required by law.